Refund & Return Policy
Effective Date: 21st April, 2026
1. Overview
We aim to ensure a smooth and transparent shopping experience. If you are not satisfied with your purchase, you may request a return or refund under the conditions outlined below.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unopened, and in its original packaging
- The return request must be made within 7 days of delivery
- Proof of purchase is required
For hygiene and safety reasons, opened or used personal care products cannot be returned.
3. Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items marked as final sale or non-returnable
- Gift cards or promotional items
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with relevant details and images. We will review and provide a suitable resolution.
5. Return Process
To initiate a return:
- Contact us at info@getfreedomwell.com with your order details
- Wait for return approval and instructions
- Ship the item to the provided address
Returns sent without prior approval may not be accepted.
6. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Shipping fees are non-refundable
7. Refunds
Once your return is received and inspected:
- Approved refunds will be processed to the original payment method
- Please allow 5–10 business days for the refund to reflect, depending on your payment provider
8. Order Cancellations
Orders can be cancelled only if they have not been processed or shipped. Once shipped, cancellation is not possible.
9. Exchanges
We currently do not offer direct exchanges. If needed, you may return the eligible item and place a new order.
10. Contact Information
For return or refund queries, contact us:
Email: info@getfreedomwell.com
Phone: 929-242-6868